At LuxFloralis, every handmade candle, candle bouquet and decorative arrangement is carefully prepared to ensure a pleasant shopping experience, from placing your order to receiving your parcel.
Below, you will find all the information you need about order preparation, shipping and delivery within Switzerland.
1. Delivery Areas
LuxFloralis currently delivers exclusively within Switzerland.
All orders are shipped via Swiss Post.
We do not currently offer international shipping.
2. Shipping Costs
Shipping costs are calculated automatically during checkout.
The amount depends on the number of items ordered, as well as their size and packaging requirements.
Whether you order a decorative candle, a candle bouquet or several arrangements, the applicable shipping costs are displayed before you confirm your order.
You can see the full order total, including shipping costs, before completing your purchase.
3. Order Preparation Time
Every LuxFloralis creation is handmade or prepared with particular care.
The usual preparation time for standard orders is 3–5 business days, excluding weekends and public holidays.
This is the time needed to prepare your order before dispatch. It does not include shipping time with Swiss Post.
Personalised orders, larger quantities and creations for weddings or events may require additional preparation time. These arrangements are agreed individually.
4. Dispatch and Delivery Times
Once your order is ready, it is handed over to Swiss Post for delivery.
Transit times depend on the postal service used and shipping conditions.
All delivery times are estimates. Delays may occasionally occur during busy periods, public holidays or due to circumstances beyond our control.
If you are ordering a gift for a specific date, we recommend placing your order well in advance.
5. Parcel Tracking
After your order has been dispatched, you will receive a tracking number allowing you to follow your parcel’s journey with Swiss Post.
You can track your delivery directly on the official Swiss Post website.
6. Packaging and Protection
Our handmade candles and candle bouquets are delicate creations that require suitable packaging.
Every order is carefully packed and protected to minimise the risk of damage during transport.
We pay particular attention to both presentation and protection to help ensure your creations arrive in the best possible condition.
7. Damaged Parcels
Despite our precautions, damage may occasionally occur during shipping.
If your parcel arrives damaged, please contact us within 48 hours of receiving it.
Please provide:
Your order number
A description of the problem
Photographs of the damaged product
Photographs of the packaging, if possible
This recommended notification period helps us process shipping damage claims and does not limit your statutory warranty rights.
Every request will be carefully reviewed to find an appropriate solution in accordance with applicable law.
For more information, please see our Returns and Refunds page.
8. Personalised Orders and Events
Would you like to order personalised candle bouquets, guest gifts or special creations for a wedding or event?
We recommend contacting us before placing your order to discuss quantities, personalisation options and production times.
Each project is considered individually so that we can offer a solution suited to your needs.
9. Questions About Your Delivery
Do you have a question about the preparation, dispatch or tracking of your order?
Please contact us through our Contact page.
We will be happy to assist you with your order.